I had a flight with THY, PNR code Rixa6y, scheduled for September 29, 2023, from Adana to Istanbul Sabiha Gokcen at 03:50. Due to sudden kidney pain, I was taken to the emergency room in the evening. Despite informing the hospital about our situation around 21:00, your customer service representative showed no interest and stated that nothing could be done, displaying a lack of understanding. We paid ₺2550 for our tickets and made significant efforts to avoid losing them but to no avail. Later, we were advised to report the issue on the THY website and were told that we would receive a response based on this report. Despite submitting the report immediately, we have not received any feedback for 10 days. We have the emergency room entry and doctor's report as well. Please address our grievance and refund the fare for the flight we missed due to our health issue.
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 ho...
Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell ...
On 31.12.2023, I purchased a Diyarbakir-Istanbul flight with a departure at 09:30 and arrival at 11:30, with PNR number RYHUPL, for ₺3,205. My flight was continuously delayed, and the final departure time was rescheduled to 16:15. I decided to cancel my flight, and I was informed that a refund of ₺1...
On 02.08.2023 at 15:30, I had a flight from SAW to ADB. On 01.08.2023 (yesterday), due to unfavorable health conditions, I had to undergo emergency surgery. Since it was within the last 24 hours, I couldn't cancel or change the flight. I sent an explanation and documents to Turkish Airlines custome...
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