Issue with Turkish Airlines Customer Experience for Flight Change
I purchased a round-trip ticket from the Anadolu Jet website for travel from Istanbul Sabiha Gokcen Airport to Trabzon. Less than 24 hours before the flight, my child fell ill, and I wanted to change the flight. However, the website stated that changes could not be made if there were less than 72 hours left before the flight. I contacted customer relations and submitted a medical report through the THY feedback form, indicating that my child could not fly as per the doctor's advice. My ticket was put on hold, and I received an email to rebook the flight. On October 16, I provided the necessary information to book a flight for October 21, Friday. Despite calling the call center at least 30 times since October 16 and emphasizing the urgency, there are only 12 hours left before the flight I want to take, and no one has contacted me. Am I obliged to fly on the date THY wants instead of the date I choose? Is this what customer experience is supposed to be? Despite repeatedly calling and indicating urgency, no solution was offered.
I expect this issue to be resolved from a customer experience perspective and request that necessary steps be taken swiftly. I demand that this complaint be effectively addressed to provide a more positive customer relations experience for THY in the future.
I kindly request a prompt response and resolution to this issue. PNR No: ULK3QI
