I purchased tickets for my family through the Turkish Airlines app for a Malatya-Istanbul flight scheduled two days after the February 6 earthquake. The flight was canceled due to so-called operational reasons, and the tickets were put on hold. While people who paid for their trips that week couldn't travel, there was chaos with free passengers being transported. That's a separate issue. If I told you what my family went through during that time, you would sit and cry. Anyway, the tickets were put on hold, but it turns out there is an expiration date for such tickets. Just now, when I contacted customer service to use these held tickets, I was informed that I couldn't book them because I missed the expiration date by 10 days. You've already caused enough trouble for my earthquake-affected family; by putting an expiration date on tickets that are supposed to be held indefinitely, you've created another issue. Are you aware that this is not an unsolvable problem? You can issue the tickets that were already paid for to your two earthquake-affected passengers. This is not impossible. Please make things easier, not harder.
We experienced the February 6 earthquake in our home in Hatay. We lost and buried our loved ones. We couldn't enter our home and couldn't find a place to stay. Our car was stuck in the rubble and was completely unusable. We were trying to move away from the earthquake zone. On February 20, I bought ...
Due to my father's emergency hospitalization, I hastily purchased a ticket for the next day by mistake through the Turkish Airlines app (an application designed to make errors, violating Consumer Rights). Upon realizing the ticket was for the next day within 20 minutes at the counter, no changes wer...
The so-called “ticket exchange campaign” announced by Turkish Airlines is all for show. It is not possible to change tickets neither on the website nor on the mobile application. I have been trying to change my ticket for about 16 hours. I want to change my Istanbul-Ankara TK2174 flight dated April ...
I am an earthquake survivor living in the affected region. Before the earthquake, I had purchased tickets, which I had to postpone after the earthquake because traveling was impossible. When I postponed the tickets, customer service informed me that I could change them for free until September 30. N...
I purchased a promotional flight ticket from Turkish Airlines for my family from Adana to Istanbul. Later, my spouse couldn't make it due to some reasons. I called customer service and requested to hold the ticket. The customer representative assured me that the ticket was put on hold. When my famil...
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