We bought a plane ticket from Turkish Airlines for my mother due to a hospital visit. We mistakenly booked the return date as 05.03.2024 instead of 27.02.2024. We realized the mistake on the same day we purchased the ticket. We wanted to change the date, but they did not accept it. We offered to keep the ticket open, but they did not accept that either. We even offered to pay the price difference to make the change, but we were very harshly and insincerely rejected. My mother was left waiting at the airport for 4 hours for no reason. We had to buy a new ticket. We are humans and can make mistakes. Changing a wrongly booked ticket should not be this difficult. There is only a week difference, and the ticket would still sell if put on sale again. Turkish Airlines has caused us so much trouble that it is now 03:24 AM, and we have given up trying. On one hand, we are waking up from our sleep not knowing what to do, and on the other hand, our passenger is waiting at the airport. This attitude from Turkish Airlines is not seen in any other company. In the past, other companies made changes by charging a price difference when we faced a similar situation. Turkish Airlines' attitude is really not acceptable. I request the necessary authorities to address my grievance.
I purchased a ticket from Turkish Airlines for my mother for the date 15.08.2023. Before receiving the ticket, my mother had a heart attack and is now in intensive care at the hospital. I called customer service, explained the situation to Turkish Airlines' customer service, and asked if we had any ...
Due to my father's emergency hospitalization, I hastily purchased a ticket for the next day by mistake through the Turkish Airlines app (an application designed to make errors, violating Consumer Rights). Upon realizing the ticket was for the next day within 20 minutes at the counter, no changes wer...
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
On April 21, 2024, I had a flight from Istanbul to Samsun. I arrived at the airport at 5:00 AM for my 6:20 AM flight, with my 4.5-year-old daughter. When it was our turn at 5:25 AM, we were informed that the flight had been rescheduled to 6:10 AM and that baggage check-in was closed. I received no n...
Issue with Turkish Airlines Dear officials, I would like to point out that the flight ticket sold to me was changed without any weather conditions. They make a plan and offer a suggestion. Like other passengers, I assumed that my flight, originally scheduled for 23:45, was moved to 00:10, thinking t...
Comments