I purchased a promotional flight ticket from Turkish Airlines for my family from Adana to Istanbul. Later, my spouse couldn't make it due to some reasons. I called customer service and requested to hold the ticket. The customer representative assured me that the ticket was put on hold. When my family wanted to travel again, I contacted Turkish Airlines to reactivate the ticket. I then found out that the ticket was canceled because it was a promotional ticket. They reviewed the call recordings and acknowledged that the customer representative made a mistake and found me right. However, despite trying three times to reactivate the ticket, I couldn't use it. Now, they are saying the ticket must be used by May 12th. I am saying that I do not want to use this ticket anymore. I want a refund for the amount I paid for these tickets, minus any applicable deductions, because I have been dealing with this issue for a year now. Enough is enough.
I could not use the ticket I had previously purchased from Turkish Airlines due to the earthquake. My ticket was suspended for this reason. Although I wanted to use it several times after it was suspended, I could not use the ticket due to incorrect information provided by customer services. Later, ...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
In February, I had a ticket with Turkish Airlines that I put on hold, intending to use it between August 7-12. When I called to book the tickets, they issued tickets for both my wife and me, charging ₺3,500 per person. However, they did not issue my ticket due to a system error and later refunded it...
I requested a ticket change from Turkish Airlines due to a health issue and was told I could use it as a travel voucher. I called customer service to create new tickets for my wife and myself, but they failed to create one for my son. Every time I tried to pay, the transaction was canceled. I was tr...
While purchasing a ticket from Turkish Airlines, I accidentally selected a previously saved date. As a result, I ended up buying the ticket. Within 5 minutes, I called the Turkish Airlines Call Center. They advised me to provide feedback, which I did. However, they are now saying they won't refund m...
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