While purchasing a ticket for my international trip from the Turkish Airlines website, I selected the option to include travel health insurance. After some time, I realized that my policy had not yet been sent to me, so I contacted Turkish Airlines. They informed me that they work with an insurance company called Xcover, but they did not have a phone number for the company, only an email address. I sent an email explaining the situation to the company, but I haven't received any response for a week. I contacted Turkish Airlines again, and they asked me to fill out a feedback form on their website. I did so, and received an automated general information response from Turkish Airlines. They couldn't even confirm whether my policy had been issued. If you can't fulfill a service, why offer such an option during ticket purchase and then make customers go through such a hassle? When I searched on Google, I found out that this company is based in Australia and has numerous complaints, with many people calling it a ghost company. Is this befitting of Turkish Airlines? Are there no insurance companies left in Turkey? If I encounter an issue during my trip and need to contact the insurance company, will I not be able to reach them? This is unacceptable. I ended up paying for travel health insurance during ticket purchase for nothing. Now, I will have to get insurance again and all the time I spent will be wasted. I expected better from Europe's best airline. Your customer satisfaction approach is zero. My trip is in a week. I expect your support and compensation for this situation.
I purchased a ticket from Turkish Airlines. I want to get travel insurance, but I keep encountering errors on the website. I am directed to contact the call center or sales offices. When I contact the call center, they tell me they cannot provide such information and direct me to the xcover company....
I canceled the Xcover travel insurance I purchased for approximately ₺900 on July 16, 2023, before my flight on July 19, 2023. However, I did not receive a refund. I filed a complaint with Xcover regarding the lack of a refund, but I have not received any response. I am requesting assistance with th...
On December 29th, I bought a round trip flight ticket for 4 people from Adana to Istanbul 1 month in advance. I had xcover health insurance when I bought it. 4 days before the flight day, my child fell ill and was admitted to the hospital and stayed in the hospital for the duration of the flight. I ...
On 23.02.2024, I purchased a ticket for flight TK2660 from Istanbul to VAS with reservation code S3R8H4 for the date 26.02.2024 from the THY website. While purchasing, I also got flight cancellation insurance with reference number KMFTP-U2KWE-INS from the THY website. On 25.02.2024, I wanted to canc...
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
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