Turkish Airlines still fails to stand behind its customer service representatives. Despite trying to reach out through various channels, no one has contacted me or addressed my issue. Being the best airline in the world doesn’t mean having automated and generic responses from customer service representatives. First, understand your customers' problems, address them, and find solutions. In a situation where I am clearly and undoubtedly in the right and have been victimized by a customer representative, I shouldn’t have to go through this much effort to resolve my issue. Your employees transferred my miles to another Turkish Airlines account without my knowledge or consent. You are obligated to compensate me for my grievance.
I am deeply frustrated with Turkish Airlines customer service. I was kept on hold for 30 minutes while trying to resolve an issue that couldn’t be addressed via their mobile app or website. Despite the wait, I was repeatedly redirected to their digital platforms, which had already failed to provide ...
I am unable to process the miles I earned from my round-trip flight from Guangzhou to Istanbul with Turkish Airlines in October. On December 15th, I submitted my first feedback regarding this issue and was told, 'You have another membership outside of your Star Alliance membership, so your miles cou...
Turkish Airlines canceled our Paris-Istanbul flight due to operational reasons, and the next available flight was a day later, forcing my spouse and me to stay an extra day in Paris. This situation led to additional expenses for us. I submitted feedback to Turkish Airlines to cover our expenses and ...
I previously submitted my complaint to the Turkish Airlines feedback center. It was either ignored or misunderstood. A customer service representative called me and talked about unrelated issues. They either didn't understand what I was saying or chose not to. Let me explain in more detail. Since I ...
I am shocked by how Turkish Airlines has handled the theft of my Miles & Smiles points. On December 21, I received an SMS at 9:58 PM with a code for redeeming miles. However, emails from Turkish Airlines showing two separate mileage transactions (3,077 miles each) arrived at 9:00 PM—nearly an hour b...
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