I am unable to process the miles I earned from my round-trip flight from Guangzhou to Istanbul with Turkish Airlines in October. On December 15th, I submitted my first feedback regarding this issue and was told, 'You have another membership outside of your Star Alliance membership, so your miles could not be processed' (TK-10006940). Despite repeatedly stating that I do not have any other memberships besides Star Alliance, I was told, 'Yes, you are right. There is an issue with our systems, and you will be contacted shortly.' Since December 20th, no solution has been found for my problem. Although I have called the call center multiple times and the customer relations staff have forwarded the issue to the system resolution unit via email, I still have not received any response from them. My feedback with the number TK-10071935 has not been resolved for a month. I was planning to buy a domestic flight ticket with the processed miles; however, since the issue was not resolved in December, my 450 miles expired in December. I intended to use my existing miles along with the new miles to purchase a flight ticket, but I could not. As a result, I could neither utilize my existing miles nor purchase the planned domestic flight ticket. I cannot find a seat on the flight. Due to Turkish Airlines' inability to quickly resolve this issue and address my grievance, I am compelled to seek legal action. It is absolutely unacceptable for the customer's grievance to remain unresolved for such a long time.
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I recently encountered a perplexing issue with Turkish Airlines, a proud member of Star Alliance. Despite flying with a fellow Star Alliance member, Singapore Airlines, my hard-earned miles remain elusive. The hefty sum I paid for this China-bound flight has left me feeling deceived and frustrated. ...
On May 17, 2025, I purchased a numbered mile ticket from Mexico to Istanbul via Turkish Airlines. My account was closed after I purchased the ticket. I sent 4 emails to find out the reason, and all of them said it was canceled because it did not comply with the rules, but none of them explained the ...
Dear Sir/Madam, On April 8, 2023, I processed the missing miles from my past flights through the Turkish Airlines app. I have been waiting for months for these miles to be credited, but they still haven't been added. Last week, I called customer service. They informed me that since more than a ye...
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
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