I purchased a plane ticket to Panama with a departure date of August 26. Due to a change in my plans, I had to cancel the ticket. I had transferred ₺136,987.46 for the ticket, but I have not received a refund yet. It has been 20 days since the cancellation, and no one has contacted me or provided any information. I visited all the ticket offices in Izmir, and they said, 'We don't have such an amount.' Customer service keeps telling me to fill out a refund form, but nothing else. We want to fly again, but we couldn't because our ticket has not been refunded. In short, we can't get our money back. Turkish Airlines couldn't refund a ticket. I suspect they might be out of funds. We will file a claim within a few days, hoping to get our money back this way. Ticket No: 2352199165898 Case No: TK-9377980
I have been trying to cancel my ticket for the flight from Ercan Airport to Antalya Airport, scheduled for September 27, with PNR and ticket number 2352201915060, since September 22. This ticket was sold with the claim of an uninterrupted refund if canceled 12 hours before the flight. However, the t...
I bought a flight ticket from Istanbul to Costa Rica for my colleague with Turkish Airlines. The outbound flight was fine and my colleague went to Costa Rica for a business assignment. However, for the return flight, I changed the flight to a week later and paid more than ₺8,000 for this change. But...
On February 4, 2023, I purchased two round-trip tickets (Brussels-Istanbul and Istanbul-Kahramanmaras); however, due to weather conditions, only the Istanbul flight took place, and the tickets were canceled. Since then, I have called Turkish Airlines more than 20 times to explain the situation and f...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
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