Turkish Airlines ignored our ticket. We had a ticket for the June 15th flight from Istanbul Airport to Adana Sakir Pasa Airport at 01:55. We couldn't complete the online check-in due to a system problem. When we arrived at the airport, they told us we were 13th on the standby list and didn't let us board the plane. We paid for our tickets and when we wanted to board, they said they sold our tickets to someone else. This is neither fair nor logical. We are requesting a refund for our two tickets, otherwise, we will take legal action. If there is a capacity limit, you should sell tickets accordingly. What does it mean to sell extra tickets and then not allow the later arrivals to board? If we were late, we would have missed the flight, but we arrived on time. What does it mean our tickets are on standby?
I had a flight with Turkish Airlines on 28.08.2023, flight number TK2857, seat 02C, from Ordu-Giresun Airport to Istanbul Airport scheduled for 14:55. After checking in, I received a message stating that the flight was delayed by 35 minutes. I arrived at the airport gate at 14:50 and tried to print ...
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte...
I am unable to understand how my flight ticket for Turkish Airlines' February 15, 2024, 07:55 AM flight was sold to someone else. Due to an issue with the check-in system, I couldn't complete my check-in process. I arrived at Istanbul Airport one and a half hours before my flight to check in and sca...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
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