I purchased a non-refundable and non-changeable round-trip ticket from THY for travel between Istanbul Sabiha Gokcen and Berlin. My travel plans changed, so I bought a separate outbound flight. When it was time for my return flight, I couldn't find my return ticket. When I called customer service, they told me that my return ticket was canceled because I didn't take the outbound flight. They even gave a nonsensical reason, saying you can't return from a place you didn't go. They told me to fill out a feedback form and wait for a solution. There are about 12 hours left until the flight. I made all my plans accordingly. Now I have to wait for their evaluation without sleeping. When purchasing the ticket, they offer separate prices for outbound and return flights. We select and pay for the ones that fit our travel plans. How is it logical to say you can't return from a place you didn't go? Should I wait for them to evaluate the situation, buy a new ticket, or what if there are no tickets left by the time I get a response?
I purchased a round-trip Baku-Istanbul ticket from Turkish Airlines. Despite arriving half an hour before the departure of my outbound flight, I was not allowed to board. On the same day, I bought another outbound ticket from THY. When the return date approached, I called customer service to confirm...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
I purchased return tickets from THY with a friend, but they canceled the return tickets for their own reasons. We've been on the waiting list for about a month and have respected the process. During this time, we were assured that there would be no problem with our outbound tickets and that we could...
I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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