The service of Turkish Airlines is very poor. Customers are not treated equally, and there is discrimination. They change other customers' seats to give good seats to friends and family members. Then, they act as if it is the customer's fault. If a seat has been selected for a ticket sold six months in advance, changing it two days before the flight is highly disrespectful. It is absolutely unforgivable. Doing the same thing to the same person on three different flights is also absolutely unforgivable. We called to complain, and they just made excuses. On flight TK12 from JFK to Istanbul, they did not serve meals because there was a 'sick passenger' on a 10-hour flight. Only the sick passengers were taken care of, and the rest of the passengers were ignored. Having a sick passenger on board is not a valid reason to not serve other customers; it is highly disrespectful. I bought my ticket six months ago, paid extra money, but they changed my seat three times on three different flights just two days before the flight. Do you need to have a friend working at Turkish Airlines to receive good service? This kind of service is unacceptable. What was done to me is against human rights. I do not accept this and demand my rights. Turkish Airlines should make improvements for this degrading and poor service.
I purchased 3 passenger tickets and paid extra for seat reservations for the Istanbul New Airport - Trabzon flight from Turkish Airlines. However, 2 days before the flight, my seat reservations were changed without my permission. When I called customer service to ask how they could change my seats w...
I’ve never experienced such unprofessional service as I have with Turkish Airlines. Even if you book seats next to your friends, the seating arrangement can be changed at their whim. They don’t care if you’ve paid extra for those seats – they’ll still move you and then offer alternative seats with a...
On my September 14th flight from Istanbul to Diyarbakir with Turkish Airlines, the seat I paid for was changed three times without any notification. I spoke with customer service and was assigned a non-equivalent seat. Additionally, I was not refunded the seat fee. Despite informing them of my asthm...
Despite having chosen and confirmed my seat days in advance for my London-Istanbul flight with Turkish Airlines on 05.01.2024, I learned 12 hours before the flight that my seat was reassigned to someone else. After repeatedly calling the call center, I discovered that the seat I had reserved was sol...
I purchased a flight ticket with the number TK/WJIBZC from Turkish Airlines for my mother and siblings. The flight was scheduled for 8:30, and we arrived at 7:35. They told us we were 5 minutes late, the plane doors were closed, and our ticket was canceled without a refund. We were told there was no...
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