On 21.06.2024, I purchased a flight ticket for TK2220 from Istanbul Airport to Gaziantep at 06:25 AM. On 13.06.2024, I logged into the Turkish Airlines website and paid for seats 5A-5B-6A-6B. However, on 18.06.2024, I received an SMS notification that my seats had been changed without my consent, citing operational reasons. The new seating arrangement placed three of us in 7A-7B-7C and one in 8A. My intention was to secure window seats for my children, who are flying for the first time, and I paid for these specific seats. I fail to see what operational need required moving us to seats behind the wing. Are we not citizens of the Republic of Turkey with equal rights? This change is inexplicable and unjustifiable. It seems someone intervened to make this change, which should not happen in such a large corporate entity. Employees capable of making such changes and those who support this mindset should not be part of the organization. The change was made on 15.06.2024, but I was only notified on 18.06.2024 to avoid any immediate backlash. I have opened a request regarding this issue, and if it is not resolved by my flight date, I will take legal action through my lawyer. Turkish Airlines, please address the internal issues and remove the bad apples from your organization.
We had a flight with Turkish Airlines from Istanbul to Kayseri on July 22, 2024, flight number TK2010, scheduled to depart at 6:35. We checked in 24 hours in advance and were assigned seats 10a and 10b for me and my spouse. However, upon arriving at the airport, we were informed that our seat number...
On April 13, 2024, I purchased two tickets from Turkish Airlines for a flight from Istanbul to Diyarbakir on June 13, 2024. I also paid for two adjacent seats in business class and completed the booking with assigned seat numbers. Three days before the flight, I received an email informing me that o...
I want to highlight an issue with Turkish Airlines that left me in a difficult situation. My name is I***. Four months ago, I purchased a ticket from Istanbul to Gaziantep to visit my dear parents. I arrived in Gaziantep without any issues from Istanbul Airport. Today, on April 13, 2024, I arrived ...
I am a passenger on Turkish Airlines flight TK 700 to Sharm El Sheikh. On July 16, 2024, while boarding with my family, I discovered that our seat numbers had been changed. This situation is unworthy of Turkish Airlines or any flag carrier. Despite my 10-year-old daughter having a ticket linked to m...
In February, I purchased 4 tickets for my family through Turkish Airlines for a flight on April 13, 2024, scheduled at 16:50/18:35. My wife and children were assigned seats 10ABC, and I paid for a seat across the aisle. Later, I received an email stating that my flight had been transferred to anothe...
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