Because we trusted the THY brand, my boyfriend and I purchased our tickets through Turkish Airlines even though we knew we would be flying with AirAlbania to Albania. On our return trip, we chose THY again for our Istanbul to Antalya flight. We were unable to check in via mobile. When we arrived early at the airport and tried to use the kiosks for self-check-in, it indicated that no seats were available and we needed to go to the counter. The gentleman at the counter looked at the screen for a long time and made a call. When we asked if there was a problem, he said the plane was full, which surprised us. Later, they told us that we could sit separately in different seats. Since we didn't want to lose our tickets, we had to accept. When we boarded the plane, we saw many THY staff members seated. I went to my seat, but someone from the staff was sitting there and, despite knowing it was my seat, they didn't say anything out of courtesy, so I had to sit elsewhere. Not only did I not sit next to my friend, but I also couldn't sit in my assigned seat (I asked why there were so many staff members, and I learned they were traveling for assignments). I saw other passengers who couldn't find seats being allowed to sit in Business class. Due to these issues, I am hesitant to use THY again. I don't want to experience the same problems. Our trust has been shaken.
I bought tickets from THY with two friends to fly to Giresun airport. On the day of the flight, we arrived at the airport an hour early and tried to check-in at the self-service kiosk. The attendant informed us that there were no available seats on the plane. At this point, there were still about 50...
On February 5th, for the 17:15 THY Paris - Istanbul flight, I joined the queue at the corporate section to complete my check-in process. The staff mentioned that I had excess baggage and refused to process my check-in. Due to my limited foreign language proficiency, I requested to speak with a Turki...
On the evening of August 13th, I arrived at the airport to fly from Kayseri to Istanbul on the 20:25 THY flight. When I got in line for check-in, I didn't realize it was 19:48. The counter screen was on, and there were two people ahead of me. However, while waiting, the screen suddenly turned off, a...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
THY overbooks flights and does not allow online check-in. Additionally, their staff provides misleading information, causing confusion and inconvenience to customers. They think offering money can compensate for all this trouble. Despite purchasing my ticket months in advance, I was not allowed to c...
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