I bought tickets from THY with two friends to fly to Giresun airport. On the day of the flight, we arrived at the airport an hour early and tried to check-in at the self-service kiosk. The attendant informed us that there were no available seats on the plane. At this point, there were still about 50 minutes before the flight. The attendant suggested that sometimes the kiosks can be incorrect and advised us to check-in at the main counter. We went there with our cabin-sized luggage to avoid waiting in line and board the plane quickly. However, the main counter was quite far and had a long queue. By the time it was our turn, we were directed to another counter, but by then, there were only 42 minutes left before the flight. The counter clerk then said they could not process our check-in. When we objected, we were referred to another staff member for complaints. This staff member also told us we could not board and suggested we call customer service to file a complaint. A few days later, our complaint to customer service was resolved against us, and only the VAT fee was refunded to our account. Due to the necessity of travel, we had to rent a car and incurred much higher costs than anticipated. Our flight was delayed for more than half an hour with other passengers on board, but we were still not allowed to board. We were three people who were inconvenienced. We request THY to assist us and compensate for our losses.
On the evening of August 13th, I arrived at the airport to fly from Kayseri to Istanbul on the 20:25 THY flight. When I got in line for check-in, I didn't realize it was 19:48. The counter screen was on, and there were two people ahead of me. However, while waiting, the screen suddenly turned off, a...
In April, I purchased a ticket for the 08:50 Kayseri flight today, as THY had a promotion. Yesterday, I tried to check in but couldn't select a seat and was unable to complete the check-in. This morning, when I arrived at the airport, I tried to check in again but failed, so we went to the counter t...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
On July 30th, I purchased tickets for my parents for the 11:15 AM flight from Istanbul New Airport to Kayseri Airport. On the day of the flight, I dropped them off at the airport at 9:30 AM and left. However, at 10:40 AM, my mother called to inform me that they couldn't get their tickets and missed ...
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