In March, I purchased two tickets from Turkish Airlines. Due to the death of a relative, I tried to cancel my ticket 10 days before the flight by both creating a notification and calling customer service three times. On the day I canceled my ticket, my credit card was stolen. They requested my new card details for the ticket refund. I provided this information three times through feedback. They still haven't refunded my money. I created another notification and called again. This time, they gave me the excuse that the refund could only be made to the original card used for the purchase. I explained that this was not possible as my card had been canceled. Two months have passed, and I still haven't received my refund. Yesterday, they requested a document proving my card was canceled and the death certificate of the person who passed away two months ago. I called customer service again for information. This time they said my ticket was not canceled and that I missed the flight, so no refund could be issued. If my ticket was not canceled, why did they make so many different requests from me? It is clear that they have caused me significant inconvenience. I will pursue my rights through all legal means.
I had purchased a round-trip flight ticket from Ankara to Malatya with Turkish Airlines for New Year's. However, the outbound flight was canceled twice, so I couldn't go and requested a refund. The refund amount was credited to my account partially. I then filed a request for the missing amount and ...
I purchased a ticket from Turkish Airlines for a flight on July 13th at 20:40. I was informed that my ticket was deactivated due to a payment dispute. After consulting with my bank, I confirmed that there was no payment dispute and requested the cancellation of any existing disputes, which I documen...
I am extremely dissatisfied with Turkish Airlines! There were three options available when I bought my ticket. I went with the company that guaranteed free changes and refunds under any circumstances. However, I requested a change the day after purchasing the ticket and well within the allowed time ...
I purchased a ticket from Turkish Airlines for a domestic flight. 20 minutes later, I wanted to cancel the ticket. They said the cancellation request could not be processed because they couldn't access my account. However, when they were withdrawing money from my account while purchasing the ticket,...
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
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