Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank statement, I noticed that no refund had been processed (Attached bank statement). Additionally, when I checked my TK Wallet, I realized that the refund had not been credited, and the balance was still zero (Wallet transaction list attached). I reported this issue a month ago and provided feedback several times! However, Turkish Airlines customer service still claims that the refund has been processed and asks me to check my TK Wallet. The ticket refund has not been credited, and I am now puzzled about what to write in my feedback! They say they have confirmed the refund, but I have not received any money. Best regards, Le***
Hello, On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw t...
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...
I requested a ticket refund on May 7th, but Turkish Airlines (THY) credited the amount to their own app as TK Wallet instead of reimbursing it to my credit card. Even after submitting written feedback forms and explaining the situation to customer representatives multiple times over the phone, the a...
On February 5, 2024, I tried to purchase a flight ticket for February 15 using my Canadian credit cards via the Turkish Airlines mobile app. Due to a system error, I couldn't complete the purchase with either card. However, when I checked my credit cards, I saw that ₺1167 was charged to each card se...
On March 23, 2024, I purchased a ticket worth ₺1669.93, which I had to cancel on April 11, 2024. As a result, ₺1200 (a reduced amount) was refunded to my TK wallet. On May 26, 2024, while trying to make a transaction on the website, my wallet was somehow deleted, and when I reloaded it, my balance w...
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