Hello,
On 31.01.2024, I completed the Turkish Airlines ticket refund process and requested that the refund amount of ₺9,931.17 be credited to my TK Wallet. However, in the email I received, the refund method was listed as a credit card (attached file). When I checked my account statement, I saw that no refund had been made (attached account statement). Additionally, when I checked my TK Wallet, I noticed that the refund had not been processed and the balance was zero (TK Wallet transaction history attached).
I reported this issue a month ago and have provided feedback several times! However, Turkish Airlines customer service still insists that the refund has been processed and asks me to check my TK Wallet. The ticket refund has not been received, and I am at a loss for what to write in my feedback anymore! They claim the refund has been made, but I have not received any money.
Best regards,
Le***
Hello, On January 31, 2024, I completed the refund process for my Turkish Airlines flight ticket and requested that the refund of 9,931.17 TRY be credited to my TK Wallet. However, the email I received indicated that the refund method was set as my credit card (attached file). Upon checking my bank ...
I purchased a Turkish Airlines ticket with the reservation code UA2EZH and paid for it by credit card on 20.11.2025. I canceled this ticket on 21.11.2025 and clearly requested that the amount I paid be refunded to the same credit card. However, I was later informed that the refund was not issued to ...
I am writing regarding a refund of 507 USD that Turkish Airlines processed to my TKPay wallet on 28/11/2025. I was informed that I could withdraw this amount if I wished; however, this has not been possible. Although the 507 USD is clearly visible in my TKPay wallet balance, my available balance for...
I requested a ticket refund on May 7th, but Turkish Airlines (THY) credited the amount to their own app as TK Wallet instead of reimbursing it to my credit card. Even after submitting written feedback forms and explaining the situation to customer representatives multiple times over the phone, the a...
Comments