On May 22, my son was traveling abroad on flight TK1761 with a layover in Helsinki, Thailand. After passing through the final gate and having his ticket and passport checked, he was confronted by a Turkish Airlines employee, Mr. E***, who said, 'I don't like your look, I'm not letting you on.' Initially thinking it was a joke, my son realized it was serious after a prolonged argument and was not allowed to board the plane, causing his ticket to be forfeited. He had to purchase a new ticket for a flight four hours later. During this time, the employee remained at his post. We have proof as my son recorded the argument, and the incident's camera footage is available from the management for that day and time. Despite several emails to Turkish Airlines, my complaint has been ignored. I am seeking compensation for the ticket and hotel expenses incurred due to the insulting and arbitrary actions of the Turkish Airlines employee, as well as an apology for this incident.
I experienced significant disrespect on my Turkish Airlines flight TK1859 from Istanbul to Madrid on September 4th. The flight was delayed by one hour due to unforeseen circumstances. While waiting in line to board, a Turkish Airlines employee offered me €400 and a room to stay if I rescheduled my f...
We had tickets for the 01:40 AM, May 27th flight to Athens, but the plane was delayed. We claimed to be at the gate at 01:20 AM, but no one was there. We went to the Turkish Airlines office at gate F2, and the staff there did not assist us; we had a bit of an argument. A person named c*** v*** inter...
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
I arrived at Giresun Airport 40 minutes before (10:20) my 11:00 THY flight from Giresun to Istanbul with my child, but I was not allowed to board the plane. You can check the camera recordings for my entry time to the airport. I felt extremely embarrassed as my child was crying loudly beside me. It'...
On 12.05.2024, my flight TK967 from Ercan Airport to Istanbul Airport was originally scheduled for 18:55. It was first delayed by 1 hour and 55 minutes to 20:50, and then delayed again to 21:50. As seen in the attached video, at 21:56 (bottom right corner of the screen), boarding had still not co...
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