I missed my April 22 flight from Trabzon to Istanbul and Istanbul to Toronto with Turkish Airlines. I know that I need to be at the airport two hours before the flight. I was only half an hour late and arrived at the airport around 09:30. One of my suitcases was requested to be checked three times. Despite telling the security personnel that I was about to miss my flight, they unnecessarily delayed me by opening and re-checking my suitcase, causing me to miss my flight. During this time, neither I nor my children heard any boarding calls. At the ticket sales point, I was told that I could still catch my flight when I arrived at the airport; however, since I missed my international flight, I had to buy a new ticket. When I wanted to file a complaint at Trabzon Airport, the security personnel said that the person responsible for taking complaints was not available and that he had guests in his office. He offered tea but said there was nothing he could do. He gave me a complaint number but said I needed to go to the Turkish Airlines manager. However, the manager was not in his office, and the employee in the adjacent office said, 'If he's here for two days, he's not here for three days.' When I called Turkish Airlines customer service, I couldn't find an authorized person to explain the situation to. I request that this issue be addressed and my grievance be resolved.
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see...
I checked in for my Turkish Airlines flight to Kars almost two hours early and handed over my luggage. At the airport, the departure gate changed three times, and while I was waiting at the second gate, I ended up missing my flight at the last moment. I went to the help desk to ask what could be don...
Turkish Airlines did not allow me to board the plane and is not providing a refund. On my Belgrade-Istanbul-Panama-Santiago flight, I boarded the plane in Belgrade without any issues. In Istanbul, I completed the check-in process without any problems, and at no point was I informed that I would not ...
I missed my Turkish Airlines flight TK2844 due to the negligence of the THY system and staff. Despite arriving at Istanbul Airport about an hour before the 17:05 departure, baggage check-in closed while we were waiting in line at the family entrance. I requested to speak directly with a supervisor, ...
Comments