We had tickets for the 01:40 AM, May 27th flight to Athens, but the plane was delayed. We claimed to be at the gate at 01:20 AM, but no one was there. We went to the Turkish Airlines office at gate F2, and the staff there did not assist us; we had a bit of an argument. A person named c*** v*** intervened in a confrontational manner, asking 'What's going on here?' He told me at 01:30 AM that the plane was on the runway. The scheduled departure time was 01:40 AM, and I pointed out that the plane was delayed according to the system. He argued with me and called the police. Instead of helping us board the plane, he made us wait for the police and spoke to us in a hostile manner. When the police arrived, he said something like, 'If you had been nice to me, I would have helped you.' We were going to a fair in Athens, and our financial and emotional loss is immense. Because of this person named c*** v***, we faced significant difficulties. I want to file a complaint about this person. Both here and legally. When we were going to collect our luggage and pass through passport control, he mocked us with a smirk. The plane, which they didn't let us board because we were supposedly 2 or 3 minutes late, actually departed 30 minutes late. This is inconsistent, and we've been traveling for years. You claim not to leave your passengers stranded, but the practice is zero. I want to complain about c*** v*** as well. There's no consolation for my loss. Our hotels, car rentals, everything was ruined. We missed the fair. Because of this person's ego or unwillingness to help, the plane that was supposed to depart at 01:40 AM took off at 02:39 AM after a second delay, and they didn't let us board even though we arrived at 01:22 AM. I can't understand it; you announced the delay on the billboards, so how could I be late? It's hard to put everything into writing. If a representative could call me, I would like to discuss and explain what happened. These actions are not befitting the quality of Turkish Airlines. We pay extra for tickets because it's Turkish Airlines, but no other company has treated me this way until now. We even later learned that the plane took off at 02:39 AM, exactly 1 hour later. How is this fair or logical? Is it fair for us to suffer because of an employee's ego? Does this suit the identity of Turkish Airlines? I expect a prompt response and want to initiate legal action against this person. I believe he abused his position, and your customers are being victimized by TGS employees.
We started waiting at 16:30. The same procedure happened again this time. Finally, we went again and said we came with Mr. A**'s information. We mentioned that we were reported as standby on all Cyprus flights, and again the same official, gate officer M***o***, told us that he did not know anyone n...
Turkish Airlines transferred my luggage to the wrong plane. I am writing about the issues I faced to set an example and to prevent others from experiencing the same problems. Maybe this will ease my frustration a bit. The disorganization of Turkish Airlines persisted from Istanbul to Izmir. The gate...
Hello, on the night of 28.10.2023 at 01:05, the Cyprus flight was canceled without any reason. When we called customer service, we were told to come to the airport and get standby tickets for other flights. We traveled from Tekirdag to the airport and after waiting for 5 hours, we spoke to the staff...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
Hello, I had a ticket for Istanbul/Mexico on March 9th at 2:25 AM and a return ticket on the 31st. I arrived at the airport, received my boarding pass, had my passport stamped, and passed through the security check. However, when I reached the gate, private security personnel were conducting checks,...
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