I arrived at Giresun Airport 40 minutes before (10:20) my 11:00 THY flight from Giresun to Istanbul with my child, but I was not allowed to board the plane. You can check the camera recordings for my entry time to the airport. I felt extremely embarrassed as my child was crying loudly beside me. It's really hard to describe the tears and sorrow I felt while talking to your customer representative, but you are the ones who put me in this situation. I will never choose you again for domestic or international travel. I know that in a previous flight, you waited for another passenger, delaying all other passengers. Unfortunately, as a decent person, I wasn't accepted in my own country, but if I had caused a scene, I might have been allowed on the plane. I didn't want to be rude. This is my last ticket with you. Additionally, you are not helping me with the next flight and are saying I have to pay the regular fare. Your customer representative just told me to file a lawsuit and ended the conversation. I want a refund.
On August 7th, I was denied boarding for my Turkish Airlines flight scheduled at 19:15. When I contacted customer service, they informed me that it appeared as though I had missed the flight. However, I was at the airport and was told that the gate had closed and I could not board. Meanwhile, other ...
Hello, on Monday, January 1st, we had a flight from Antalya Airport to Istanbul at 20:00. However, we were informed that we could not board the plane because the system had closed 45 minutes earlier. We were at the airport 35 minutes before the flight, ready to board, and I requested to board withou...
On my 15:40 Istanbul-Gaziantep flight from Istanbul New Airport with Turkish Airlines, I was told that the plane had departed 15 minutes earlier when I arrived at the gate at 15:20, rendering my ticket invalid. When I went to the counter with my child in my arms, I was informed that there was no aud...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
On Thursday, April 11, 2024, I had a flight with Turkish Airlines (PNR code: tudn7w) from Antalya Airport to Istanbul Airport at 20:35. Upon arriving at the Turkish Airlines check-in counter inside the airport at 20:05 with my wife and 10-month-old son, the staff informed us that boarding procedures...
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