While waiting for my Turkish Airlines flight, I was offered a deal by the airport officials. They proposed that I take the next flight in exchange for 100 €. I accepted, and it was stated that the money would be given in cash at my destination. After the journey, when I inquired, they said they would deposit it onto my card as they had no cash available. They requested several documents, which I submitted through the official page. Despite more than a month passing, neither my money has been deposited nor any action taken. Speaking with customer service daily and seeing them blatantly ignore their duties is another issue. They are now at a point where they hang up the phone on you. What I want to say is that they neither do their job nor understand customer service. I will also file a complaint with the necessary authorities.
Turkish Airlines purchased my ticket for 100 EUR and redirected me to the next flight. They promised to refund the 100 EUR immediately. However, at the time of the flight, they said there was no money at the office and that I could collect it from Sabiha Gokcen Airport upon arrival. When I got there...
My wife, daughter, and I were not allowed to board Turkish Airlines flight TK 2431 due to overbooking. We were promised a refund and compensation (€100 per person) which we were told could be collected in cash at the Turkish Airlines ticketing office at Antalya Airport. We accepted this compensation...
On April 14th, I accepted to be a voluntary passenger on the Trabzon-Istanbul flight (for €100). They begged several times. I agreed on the condition that I would receive the money immediately. Despite their assurances, I couldn't get the payment at Trabzon Airport. They said there was no money in t...
I purchased a ticket from Turkish Airlines for an international flight. Unfortunately, my flight got overbooked due to excessive ticket sales. I had to stay at Turkish Airlines' hotel that night, and they provided me with a ticket for the next available flight. They assured me that compensation woul...
My flight TK2126 from Istanbul Airport to Ankara Esenboğa Airport on 15.06.2024 at 08:00 was changed to flight TK2170 on the same day at 18:00 because the plane was overbooked by 10%. This was already frustrating, but I accepted it as there was nothing else to do. They gave me a paper for compensati...
Comments