I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and no assistance is provided.
Why are you keeping ₺400 when I want to cancel a flight that hasn't happened yet? What did you do to deserve this amount? The customer representative says it's a service fee. What service did you provide, THY? I haven't boarded the plane or used any services. Why are you keeping my money? What is this practice? Would you do this to a foreign citizen? It seems like you only penalize your own people! I demand my ticket be canceled and my money refunded in full, without any deductions!
I paid ₺5,656 for a THY TK7866 flight ticket from Istanbul to Sarajevo on 11.08.2023. I wanted to cancel the ticket 24 days before the flight, but when I asked for help from customer service, they offered me a ridiculously low amount of ₺1,100 as a refund. I do not accept this amount. There is no ru...
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
My Istanbul - Stockholm flight booked through THY was canceled. I was informed about the cancellation one day before the flight. When I contacted customer service at 0850242 1431, the representative mentioned they could assist with a new flight ticket but requested a high fee of approximately ₺10,00...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
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