I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight voluntarily; THY canceled it. Therefore, my right to change should still be valid. They have taken away my right. In complaint records 10151972 and 10192489, they continue to claim they made no mistake. Moreover, THY demanded ₺1,741.06 for the return change but said they would deduct ₺400.00 if we canceled the ticket. Since canceling the ticket with a ₺400.00 deduction and buying a new ticket was cheaper than paying ₺1,741.06 for the change, we had to cancel due to their imposition. I don't understand this business logic. Additionally, they should have deducted ₺400.00, but they deducted ₺716.00. I am seeking my rights. I want my grievance to be resolved. I expect them to accept their unreasonable practice. I am complaining. Attached is the SMS from THY confirming the flight cancellation. It is unacceptable to claim that I made this change voluntarily. Therefore, I am aggrieved.
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
I purchased a top-level ticket from THY for a trip departing on June 12 and returning on August 2. I initially paid an extra ₺5,000 in case I needed to make changes. When I wanted to change my return ticket from August 2 to August 11, they charged me an additional ₺18,000. I changed the ticket to Au...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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