My Istanbul - Stockholm flight booked through THY was canceled. I was informed about the cancellation one day before the flight. When I contacted customer service at 0850242 1431, the representative mentioned they could assist with a new flight ticket but requested a high fee of approximately ₺10,000 for each option provided. They ignored my rights in case of flight cancellation and pressured me to buy a new ticket for a fee. Knowing my rights, I requested a refund. However, for the ticket purchased with miles, I was told that I needed to pay a transaction fee of ₺8,200 to get these miles refunded, and that this fee would be reimbursed to my account later. To get my money back, I paid this fee, but the ₺8,200 was not refunded. Upon reviewing the subsequent invoice, I realized that the person I spoke with was from GNS Tur and had charged me for services that should have been free, causing me distress. I reported the situation to THY and am awaiting the outcome. I hope THY terminates their relationship with this company, prevents such issues in the future, and compensates for my loss.
I purchased a flight ticket from THY, and the flight time was changed by THY. I received a message from THY instructing me to call the customer servic...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
THY is not canceling my fully flexible return flight ticket and not refunding the ticket fee. I purchased a fully flexible flight ticket from the THY Sabiha Gökçen Airport sales office, paying twice the normal ticket price, because my return date might change. Due to a change in my return date, ...
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