I purchased a top-level ticket from THY for a trip departing on June 12 and returning on August 2. I initially paid an extra ₺5,000 in case I needed to make changes. When I wanted to change my return ticket from August 2 to August 11, they charged me an additional ₺18,000. I changed the ticket to August 18 and ended up paying an extra ₺9,000 in total. Now, I ask THY, why did you charge me an extra ₺5,000 at the beginning for one free change? Why did you then charge me an additional ₺9,000? Are you trying to recoup the sponsorship money you give to European basketball clubs from me? I paid reluctantly, but I do not forgive it. You have deceived me by taking this money from me both initially and now. Shame on you. I hope you refund my money. This unjust money you have taken will not bring you any good.
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I purchased a round-trip ticket from THY for my spouse. THY canceled the outbound flight, forcing me to make a schedule change. When I wanted to change the return ticket, I was told that I only had one change right and couldn't make a second change. However, I didn't change the outbound flight volun...
I needed to change my THY flight ticket and did so at least 5 days in advance. They asked for an additional payment of around ₺763 for the change. I don't understand how charging an extra fee of around ₺763 for a change made at least 5 days in advance is fair or just. I would understand if it were a...
I purchased tickets from THY with a 'free change' policy as my travel plans were uncertain due to work. I selected a Comfort-Jet class ticket for my outbound flight and a Prime-Fly class ticket for my return flight. Once my schedule was confirmed, I attempted to change my outbound ticket first. When...
Due to an operational change by Turkish Airlines, I was initially offered a free change option for my ticket. They informed me that the new ticket details would be sent via email and SMS. However, I did not receive any notification. When I called back, the customer representative told me that I had ...
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