I had a terrifying experience flying to Paris on Air Canada and then connecting to Turkey on Turkish Airlines. My luggage did not make it with me when I arrived in Turkey. I immediately contacted THY, who assured me that my bag had been left in Paris and would be delivered the following day. To my chagrin, the next day I received an email from Air Canada claiming that my bag would depart that evening. This inconsistency raised red flags. When I called Turkish Airlines in the morning, they gave me the same unconvincing response: "We're still investigating." However, when my son called a few moments later, he received a completely different response. This is completely unacceptable! This baggage disaster has caused significant financial and emotional distress. Both airlines must be held accountable, in my opinion. As a passenger, I felt vulnerable and unprotected due to their lack of consistent and reliable responses. This nightmare experience has severely damaged my faith in their services.
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
On August 18, 2023, I traveled with Turkish Airlines from Toronto to Istanbul to Antalya. Despite checking in three suitcases, I received only two. A report was filed at Antalya airport. I was informed that I needed to follow up with Antalya Airport within five days, and if no resolution was found, ...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
My Experience with Lost Baggage on Turkish Airlines and What Followed On October 12, I flew from Antalya to Istanbul and then to Brussels with Turkish Airlines (THY) to join the ship I captain. However, upon arriving at Brussels Airport, I discovered that my baggage was lost. After investigations, ...
I had a flight from Malatya to Istanbul and then to Canada. I booked the Istanbul flight with THY. In the morning, they said the Istanbul flight would be delayed due to fog. They took us to the apron at 14:00, said the flight would take off at 16:00, and then announced at 16:30 that the flight was c...
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