I attempted to convert my flight miles from my Turkish Airlines Miles&Smiles account (TK455590743) into Shell Smart points, but all the miles I converted were lost because they did not match the Smart card number (Shell Club Smart card number: 70044103305414115). Despite writing a complaint to the relevant company, I received a response stating, "We cannot provide a positive response."
If the points cannot be transferred to a mismatched number, shouldn't the system warn me with an error message? This situation feels misleading! All my miles have disappeared without reason. I urgently expect my miles to be restored to my account—totaling 14,000 miles (1,750 miles multiplied by 8).
If my miles are not restored due to the system's restrictions, I will pursue this issue through all available channels.
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I am shocked by how Turkish Airlines has handled the theft of my Miles & Smiles points. On December 21, I received an SMS at 9:58 PM with a code for redeeming miles. However, emails from Turkish Airlines showing two separate mileage transactions (3,077 miles each) arrived at 9:00 PM—nearly an hour b...
I recently noticed that Turkish Airlines has been unfairly and intentionally deducting status miles from my Miles & Smiles account. I have been keeping track of my miles periodically, and I found that 2,400 status miles were deducted from my account during July and August. I understand that some mi...
Hello, I created an account to use the Miles&Smiles program. I purchased two plane tickets for flight TK 1885 on July 28th (Confirmation Number: UXUXUR). However, I am unable to use the Miles&Smiles program and receiving errors as attached. When I try to create a new account, I get an error saying t...
My Turkish Airlines Miles&Smiles account was hacked on March 6, 2025, and my phone number was changed without my permission! Someone accessed my account, changed my contact information, and stole all my hard-earned miles. When I contacted Turkish Airlines customer support, all they did was tell me t...
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