I have an Elite Plus membership in the THY Miles & Smiles program. When I called to find out what is needed to use the gift upgrade for family members, I was informed that I needed to create a family membership and then call customer service again after purchasing the ticket to complete the process. Since no transactions could be done over the phone, I first created a record in the system. A few days later, I received confirmation that the family membership was created. After finalizing the travel date, I called customer service again and was told that family members do not have the right to use miles, and that I needed to create another request online. I opened another ticket and waited for the process to be completed. As the matter became urgent, I had to follow up several times by phone. This morning, when I called, I was informed that there was a problem with the ticket and that our return flight appeared to be on hold. Since there were no seats available in the same class on the return flight, I was told there would be a difference of ₺22,000. Since no transactions could be done over the phone, I created another online record. The flight is today. There is no return ticket? We have given up on the upgrade and are now wondering if the error, which was not caused by us, will be corrected without paying a price difference. Not to mention the 3 hours of phone and online time wasted. I am waiting to see how THY will compensate for this situation.
I made a reservation and locked in the price for my international flight tickets with THY, but the reservation information was not reflected in my account, so I cannot purchase them! I realized I had multiple accounts under my Miles and Smiles membership due to being unable to update my personal inf...
I have been a Miles & Smiles member for years and have been flying actively with THY for the past 2-3 years. I finally accumulated 17k miles and earned the right to upgrade a previously purchased ticket with 15k miles. When I tried to upgrade my flight, I was initially told it wasn't possible. Upon ...
I tried to buy two tickets for my daughter and myself using our Miles&Smiles membership. Since my daughter was also registered under my membership, both tickets were mistakenly issued in her name. I realized the mistake 12 hours before the flight while trying to check in. Upon noticing, I immedia...
I obtained a credit card with a miles feature and registered on the THY system with membership number TK008225447. Later, I made purchases with my credit card to accumulate miles, collecting approximately 123,000 miles. I intended to use about 90,000 miles for myself and my family. Despite paying th...
I have a 10-year-old disabled son and wanted to use my discounted disabled and companion rights with Turkish Airlines (THY). They informed me that I needed to first register for a Miles&Smiles membership and then provide feedback to benefit from the discount. I followed their instructions, and both ...
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