Name Correction Problem in Turkish Airlines Webpage

I tried to buy two tickets for my daughter and myself using our Miles&Smiles membership. Since my daughter was also registered under my membership, both tickets were mistakenly issued in her name. I realized the mistake 12 hours before the flight while trying to check in.

Upon noticing, I immediately called the call center. The customer service representative told me to submit feedback for the name correction and upload ID photos. They checked the photos and sent an urgent email about the situation. They mentioned that I would likely receive a response within 1-2 hours.

Since there were less than 12 hours left until the flight, I stayed up all night waiting for a response. During this time, I called the call center 5 more times to get updates. Each representative reiterated the urgency of the situation via email. One representative said my request was in the final stage, and another mentioned that they frequently encounter such issues and it would likely be resolved. However, no representative informed me that Turkish Airlines does not allow name changes as a rule, and no solution was provided.

I made my 7th call at 07:47 AM. The representative I spoke to said that if there was no response by then, a solution would not be possible. Since my daughter could not fly alone, I had to buy another ticket. One of the previously purchased tickets included baggage and meal rights, while the other only had cabin baggage. The customer service representative suggested that it would be more advantageous to keep the more expensive ticket with baggage and meal rights open, so they kept that ticket open. Consequently, I purchased another more expensive ticket at the last minute.

It turns out that Turkish Airlines does not allow name changes as a rule. In case of a name error, they only refund the cheapest ticket price.

Despite having 12 hours before the flight, Turkish Airlines responded 4 days later. Now they are saying they can only refund the cheapest ticket I used, instead of the ticket with baggage rights that I did not use. If I had been given the correct information and known that only the cheapest ticket would be refunded, I would have chosen the most affordable option for the new ticket I bought at the last minute. There is no compensation for the stress I endured all night, and aside from the financial loss of buying a more expensive last-minute ticket due to the name correction issue, I at least expect a refund for the unused ticket as a consumer.