I obtained a credit card with a miles feature and registered on the THY system with membership number TK008225447. Later, I made purchases with my credit card to accumulate miles, collecting approximately 123,000 miles. I intended to use about 90,000 miles for myself and my family. Despite paying the taxes and repeatedly trying to use the miles online and via the phone number 444 0 849, the miles were not deducted. I then created feedback files, and it took about two weeks for these processes to be resolved, by which time the dates I wanted to book tickets had passed. Finally, I received an email stating that my membership was canceled without an explanation. I only collected miles to use for travel with my family. Now, they have concluded the situation with a message saying I need to go to court to learn the reason. When I contacted the bank to ask if I had made any purchases that violated the miles rules, they confirmed that I had not and that the miles were automatically reflected in the THY system at the end of each period. I still don't understand why I need to resolve such an unfair situation through the court. I hope the relevant authorities see this and intervene.
My THY Miles and Smiles membership was unfairly canceled. I use Miles and Smiles cards from 3 different banks to earn miles, making my purchases with these cards, and even maintaining deposits to elevate my segment. I earn miles. The miles program states 'You can buy tickets for your friends with yo...
Thai Airlines is a partner of the Miles and Smiles program, and all miles are earned in Y class, as stated on THY's official page. Despite entering my membership number, my miles for the Hong Kong - Bangkok and Bangkok - Hong Kong flights were not credited to my account. I provided feedback through ...
I made a reservation and locked in the price for my international flight tickets with THY, but the reservation information was not reflected in my account, so I cannot purchase them! I realized I had multiple accounts under my Miles and Smiles membership due to being unable to update my personal inf...
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I have an Elite Plus membership in the THY Miles & Smiles program. When I called to find out what is needed to use the gift upgrade for family members, I was informed that I needed to create a family membership and then call customer service again after purchasing the ticket to complete the process....
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