I Face Maserati Ghibli Multimedia Failure And Months Of Dealer Service Delays

My 2014 Maserati Ghibli, which has approximately 135,000 kilometers on it, developed a multimedia system failure. Since November 16, I have contacted the authorized Maserati Otokoç Ankara service center multiple times, but the issue still has not been resolved. I expected them to inspect my vehicle and provide a clear response, but no meaningful action has been taken and the vehicle has not been properly evaluated.

During this process, I also contacted Maserati Turkey. Unfortunately, I was disappointed to see that no effective solution was provided and that the brand did not stand behind the issue in the way I expected. From a premium brand like Maserati, especially at the authorized service and distributor level, I expected a much higher standard of customer care and a more solution-oriented approach. Instead, I experienced the opposite.

I request that Maserati thoroughly review the conduct of the Otokoç Ankara dealership, ensure that it operates according to proper authorized service standards, and require it to fulfill its responsibilities toward customers.

I also request that this long-running issue be resolved, that the multimedia system failure in my Ghibli be repaired as soon as possible, and that, considering the time I have lost and the disappointment I have experienced, Maserati provide an appropriate goodwill gesture such as complimentary maintenance or another suitable service.