I Face Opel Grandland Hybrid Failure Just 10 Days After Buying It New

I purchased a brand-new Opel Grandland 1.2 Hybrid from the authorized Opel ABC dealership in Ankara. Only 10 days after taking delivery of the vehicle, it developed an electric drive system fault and became undrivable.

When the failure occurred, I contacted Opel Roadside Assistance. Despite clearly explaining that the situation was urgent, I had to wait approximately 6 hours for a tow truck and no effective solution was provided. I also contacted the Opel ABC dealership where I purchased the vehicle, but they simply told me to “call Opel Roadside Assistance,” making it clear that the dealership was unwilling to provide direct support.

My vehicle was taken to the authorized service center on July 17. As of August 4, 18 days later, I still had not been provided with a replacement vehicle and was left without transportation. According to the information I received from the service center, the defective part needs to be sourced from abroad and the process could take at least another 2 months. This means I may be without my vehicle for a total of 3–4 months. Since I rely on a vehicle in my daily life, this situation has caused serious transportation problems and inconvenience.

Experiencing such a major failure in a brand-new vehicle after only 10 days has been a major disappointment in terms of both product quality and after-sales service. Neither the Opel ABC dealership nor Stellantis Turkey / Opel Roadside Assistance has taken meaningful responsibility for the vehicle they sold or provided a concrete solution to resolve my situation. Although I repeatedly explained the problem to the representatives I spoke with, the process has continued with vague updates and delays rather than real action.

As a result of this situation, I have experienced both financial and personal hardship, and I want to make it clear that I am prepared to exercise my legal rights and apply to the relevant authorities if necessary.

I request that Opel / Stellantis Turkey and the Opel ABC dealership urgently accelerate the repair process for my vehicle and immediately provide me with a replacement vehicle. I also want anyone considering purchasing a vehicle from this brand, particularly from this dealership, to take my experience into consideration before making a decision.