My THY Miles and Smiles membership was unfairly canceled. I use Miles and Smiles cards from 3 different banks to earn miles, making my purchases with these cards, and even maintaining deposits to elevate my segment. I earn miles. The miles program states 'You can buy tickets for your friends with your miles,' so I buy tickets, but my account gets closed without any explanation. Additionally, even in the case of membership termination, my miles should remain active for 6 months, which they are not honoring.
When I asked, 'Why did you close my account?' they responded, 'You did not comply with the membership conditions,' but they couldn't specify which condition I violated. You receive payments from the bank for the miles I earn. I want to say, 'Just say you can't buy tickets with miles for others,' so I won't. But when I do, you close my account.
The people I bought tickets for did not pay because they didn't need to. THY, by reading intentions, confiscated approximately 700,000 miles from me. Even if it needed to be canceled, I should have been given 6 months to use those miles. We buy our tickets from THY even if they are expensive because we earn miles.
We frequently take people abroad voluntarily to help them. We earn miles from these ticket purchases, but when it comes to using the miles, they say, 'We closed your account.' The Miles and Smiles program should be a loyalty program, but it only serves to inconvenience customers. You might as well shut it down completely so both you and we can be at ease.
I obtained a credit card with a miles feature and registered on the THY system with membership number TK008225447. Later, I made purchases with my credit card to accumulate miles, collecting approximately 123,000 miles. I intended to use about 90,000 miles for myself and my family. Despite paying th...
My Miles&Smiles account was closed because I used my miles to purchase tickets for my friends. For days, I have been trying to contact them through the feedback page on their website. Recently, I received a response with two conditions: 1- They will reactivate my membership, but from now on, I can o...
I made a reservation and locked in the price for my international flight tickets with THY, but the reservation information was not reflected in my account, so I cannot purchase them! I realized I had multiple accounts under my Miles and Smiles membership due to being unable to update my personal inf...
I have been a Turkish Airlines Miles&Smiles customer for years. I earn miles both by using affiliated credit cards and by flying, and I use these miles to book flights. Yesterday, I logged into my account to check my miles for an award ticket, and I had between 19,000 and 21,000 miles. Today, when I...
I have a THY Miles&Smiles card, which is entirely mine, but unfortunately, I cannot access my membership information. I have been communicating with THY for days, but they have not been able to resolve my issue. When the membership was first opened, the name was mine, but an unrelated email address ...
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