On 08.07.2023, my wife traveled from Mus to Istanbul with THY, accompanied by our 1-year-old baby. After waiting for approximately 1 hour for her luggage in Istanbul, she finally received it and, due to the rush and stress, we went straight home without checking the bags. When we arrived home, we noticed that the large suitcase we had bought just a month ago was unfortunately broken at the wheel. We immediately contacted THY customer service and were instructed to create a damaged baggage report online within 7 days. We registered and uploaded all the necessary photos and documents, but unfortunately, we received an email yesterday stating that our application was canceled because we did not file a report at the airport before leaving. We will follow up on this issue and will apply to the Consumer Arbitration Committee and also file a complaint with CIMER as soon as possible. THY is causing us inconvenience. I want our inconvenience to be resolved.
During my trip from Adiyaman to Istanbul with THY on 09.07.2023, I received my newly purchased suitcase with a broken wheel when I collected my baggage in Istanbul. Due to the delay in the baggage arrival and my baby being restless in my arms, I didn't have time to file a report and left the area. L...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
After a trip I took with Turkish Airlines in March 2023, I received my luggage at Izmir Adnan Menderes Airport with a broken wheel. Since I had watched a few videos on the subject before, I went and filed a damage report before leaving the airport. Three weeks later, I urgently needed a bag as I had...
On September 22, 2023, during my wife's Istanbul-Amsterdam trip with Turkish Airlines, our baby stroller was not delivered to us at Amsterdam airport. My wife waited for three hours for the lost stroller and wanted to file a report; however, Turkish Airlines officials said that a report was not nece...
On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the ap...
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