On 03/02/2024, after my flight from Brussels to Istanbul with THY, I noticed that my baggage was broken inward from the top right corner when I received it. I reported the issue to the relevant department at Istanbul Airport. As instructed online, I created a claim for my damaged baggage with the application number 2024030219. Despite it being clear from the photos I uploaded to the baggage damage system that the suitcase is beyond repair, my issue has not been resolved for more than 3 weeks. Additional documents and information are still being requested to confirm that the baggage cannot be repaired. Although I have uploaded several photos and explained the situation, I have not received any response. I handed over my baggage in good condition and received it damaged, and my issue remains unresolved, causing me distress. I urgently request a resolution to my problem.
Frustrated! On February 13, 2023, upon arriving at Istanbul airport, both of my suitcases were damaged beyond use. (This has happened every time I've traveled abroad with THY, my luggage always ends up unusable. If THY provides excellent service worldwide, where do we stand?) Despite my persistent e...
Hello, on 30/01/2024, I had a flight with THY from Dublin to Istanbul. After disembarking from the plane and while still inside the airport, I realized that my baggage was broken when I retrieved it. When I asked the staff there for assistance on what to do, they handed me a paper and told me that I...
On September 22, 2023, I reported my damaged baggage at Istanbul Airport. I later sent the report along with the required documents to Turkish Airlines via their website. On October 4, 2023, the report was forwarded to the compensation department. Despite being promised a response within 21 business...
During my flight from Cyprus to Ankara with THY on 01.12.2023, my suitcase was damaged beyond repair. I reported the baggage issue to THY, and a report was filed. However, it took 14 days for the compensation unit to respond to my claim. In their response, they requested a repair invoice or a letter...
On August 16, 2023, I flew with THY from Ankara to Istanbul to Dushanbe. Upon arriving in Dushanbe and retrieving my luggage, I noticed that my suitcase was broken. I immediately visited the THY website to find out what needed to be done and read the following statement: 'If you notice damage to you...
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