Turkish Airlines Lost My Luggage But Didn't Provide Any Solution
On 13.09.2023 at 15:10, Turkish Airlines lost the luggage of Hediye T*** on the Istanbul to Van flight. Despite this, there has been no communication or information provided by Turkish Airlines. The only assistance received was at Van airport for filing a report. The frustration led to some errors in the report. Our entire family frequently uses Turkish Airlines, and this level of inconvenience is unacceptable. Traveling for a wedding, one should not be subjected to such distress. All clothes and valuables were in the luggage, causing significant financial strain. Even after 21 days, there has been no response.
The report clearly states the issue. We have sent all documents, including details of jewelry, money, and clothes in the luggage. If we do not receive a response within 2 days, we will proceed with legal action for compensation for both material and emotional damages. We have the right to seek justice, and everyone should not suffer due to your mistakes.
Progress
Here is the translation of the provided text from Turkish to English:
"While waiting for her luggage in Van on the 15:10 flight from Istanbul to Van on September 13, Hediye Tuncil's luggage was nowhere to be found. They are filing a report there, saying that you will be contacted regarding the contents, but no one takes it seriously or gets back to us. We have uploaded all the documents to the system; we didn't know it would be like this. We have been waiting for Turkish Airlines for 3 months. Their system states 21 days, and it is said to have been transferred to the compensation unit, but there is still no response. I am calling on the Turkish Airlines authorities: please give us our luggage."
