After my TK1876 Milan-Istanbul flight, my suitcase did not come out of the plane, and I could only retrieve it 2 days later. My car keys were in my luggage, so I had to take a taxi to my home in Atasehir and then take another taxi back to Istanbul Airport to get my car. I ended up paying for an extra day of parking for no reason. THY has a very slow baggage tracking system, and they could not provide clear information on when my suitcase would arrive. After my own research and numerous calls, I found out that it would arrive in 2 days and went back to the airport. When I went to retrieve my suitcase, it was difficult to find their help desk (lost baggage), and the staff were unhelpful. They treated me as if I had lost my suitcase and it was my fault. After about a month of investigation by THY, my compensation claim was denied, stating they only cover urgent needs. Overall, customer satisfaction is at an all-time low, and there is zero empathy. Throughout the entire process, no one apologized or admitted their mistake. I do not forgive them. No one has the right to mismanage such a prestigious company and victimize people like me!
On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My b...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
On August 16th, I flew with Turkish Airlines (THY), but my luggage went missing, much to my dismay. It's been 45 days and my suitcase has still not been found. I have yet to receive a response after 14 days of redirecting my case to the compensation department. Turkish Airlines has completely let me...
I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already made arrangements for the hotel, car rental, etc., we had to switch to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the sam...
I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already booked the hotel, car rental, etc., we had to change to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the same connecting fl...
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