I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already made arrangements for the hotel, car rental, etc., we had to switch to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the same connecting flight with us said that the luggage wouldn't make it in such a short time, but THY, which had already taken the money upfront, didn't care. As a result, when we landed in Edremit, THY said that 10 pieces of luggage were lost. We came for a 2-day vacation, and we had no money, clothes, or anything with us. Customer service does not provide any information on when the issue will be resolved. Therefore, our 2-day vacation, hotel, car rental, and time were all wasted. We are waiting all day at the airport in uncertainty, and THY is taking no action on this matter. Customer service explicitly said, 'This is Turkey; solutions don't come quickly here.' Celebi employees said that this problem happens every day, the time between the connecting flights is too short, and people have been waiting for their luggage since yesterday. In short, THY knowingly ruined the vacation of people who came for just 2 days and there is no solution in sight.
I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already booked the hotel, car rental, etc., we had to change to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the same connecting fl...
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
On 27.08.2023, I had a flight with THY from Kayseri to Edremit via Istanbul at 07:45. We planned our hotel reservations according to this schedule. First, the 07:45 flight was delayed to 13:40. The Kayseri flight was also delayed from 11:00 to 11:40. By the time we landed, the connecting flight's ga...
On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My b...
In June, I purchased a THY flight ticket for August 26th from Trabzon to Izmir with a stopover in Istanbul. I also booked an early reservation at a hotel and paid for airport transfer to the hotel for my vacation, but I had no idea THY would cause such an issue. Upon arrival at the destination, I le...
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