On June 24th, I traveled from Kayseri to Istanbul Airport, and I wish I hadn't. THY, a reputable company for years, now feels no different from a road transport company. The plane landed at IGA, and we waited for 2 hours at night. My small child in my arms, everyone got their luggage except me. My bag, which contained my house keys and wallet, was missing. After waiting for about 1.5 to 2 hours and having serious conversations with the staff, we learned that the luggage was left in Kayseri. When the baggage finally arrived, my backpack was torn, and the handle of my suitcase was broken. We had to start over, talking to the staff again. We were directed to the baggage damage and loss office. The staff there said, 'I have created your record, sir,' and handed us two papers, stating that we needed to apply with them. It has been 15 days, and we can neither reach anyone nor get our application accepted. We went outside, and the Havist service was over. With my baby in my arms, we had to go to Bakirkoy because the car that stops in front of our house had already left. From there, we took a taxi to our home, and it was 5 AM by the time we arrived. My spouse's mobile phone was stolen; we don't know where or by whom. They truly embarrassed us. THY used to be a respectable organization but has lost its seriousness.
During my transfer journey with THY, my luggage was lost. For 2 months, they couldn't find it, or rather, they didn't even search for it. The luggage was moved from place to place. According to the information I managed to get, the luggage had been at Istanbul Airport at least 4-5 times, but no one ...
After my TK1876 Milan-Istanbul flight, my suitcase did not come out of the plane, and I could only retrieve it 2 days later. My car keys were in my luggage, so I had to take a taxi to my home in Atasehir and then take another taxi back to Istanbul Airport to get my car. I ended up paying for an extr...
We booked round-trip tickets from Ankara to the USA with THY. It was the worst travel experience we've ever had. Despite calling four times and creating two notifications a week in advance for our 2-year-old child, we received no priority boarding, toys, or kids' menu as promised. The long journey t...
On January 28th, during my flight from Istanbul to Antalya, my luggage was lost on the first day. I had to spend the first day of my 5-day vacation without my luggage and deal with this issue. I was extremely embarrassed at the airport. The next day, when my luggage arrived, it was completely broken...
I purchased a direct flight from THY from Ankara to Edremit. They canceled the flight. Since we had already booked the hotel, car rental, etc., we had to change to another flight with a layover in Istanbul. There was very little time between the connecting flights. Everyone on the same connecting fl...
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