Hello, on 25.08.2023, during my journey from Van Airport to Istanbul Airport, two suitcases were misplaced. My hand luggage did not pass the final check. The security at the airport did not allow it on the plane, stating that they would send it themselves. It was later discovered that the baggage containing my belongings in a box was not sent on the plane from Van Airport. When I called the lost property office, they informed me that my cargo was there and I could collect it. Despite this confirmation, when I went to collect it, they told me that my cargo had been destroyed. I want legal action to be taken against the person responsible for this. People's belongings were inspected without permission at Van Ferit Melen Airport under the pretext that the cargo would be sent but wasn't. No official report was made regarding this incident. I request that the necessary actions be taken. I expect a prompt response. If no response is received, I will file a complaint with the THY general management. Additionally, I will file a complaint to sue the responsible person for the incident that occurred on 25.08.2023 between 19:30 hours. It is not acceptable to inconvenience people by handling their belongings in this manner.
On Monday, August 7, 2023, I had a flight from Tallinn to Istanbul. I traveled with Turkish Airlines. The flight went smoothly, but upon arrival at Istanbul Airport, I was informed that our luggage had not been loaded and that it would be sent to our address if found on subsequent flights. I had ano...
On August 4th, we took a THY flight from Antalya to Istanbul. When we received our luggage, we found that two of our suitcases were broken and opened, with our belongings tampered with. We immediately went to the THY office and filed a report. We also called the police, but I won't go into further d...
Hello, on September 16, 2023, I boarded a THY flight from Istanbul to Mus. My suitcase had some dents and small cracks. I filed a complaint with the lost and found department. They took my number and rudely told me that the file I opened was useless and to use the suitcase as it is. I insisted on fi...
On 01.09.2023, I took a connecting flight with your airline from Antalya to Adana. When I picked up my luggage at Adana airport, I noticed it was damaged. Despite informing the staff that I live in Antakya and cannot repair it, they insisted it could be fixed and filled out a form. I provided my fam...
On 13.09.2023 at 15:10, Turkish Airlines lost the luggage of Hediye T*** on the Istanbul to Van flight. Despite this, there has been no communication or information provided by Turkish Airlines. The only assistance received was at Van airport for filing a report. The frustration led to some errors i...
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