In February, I had a ticket with Turkish Airlines that I put on hold, intending to use it between August 7-12. When I called to book the tickets, they issued tickets for both my wife and me, charging ₺3,500 per person. However, they did not issue my ticket due to a system error and later refunded it.
When I called again for rebooking, they quoted me a new price of ₺3,800, stating that it would increase. After another call, they demanded ₺5,000! Are you kidding me? Why should I pay for your mistake? The original price was the same when I first purchased it. What difference does it make to have an open ticket?
I find it absolutely absurd that Turkish Airlines expects me to pay the same amount as a brand new ticket just to reschedule my flight from New York to Istanbul. The cost of a new one-way ticket for three people is ₺57,000. When I contacted the call center to change the date of my ticket, they reque...
Last month, I purchased tickets for myself, my wife, and my son to Cyprus. Later, I found out that we couldn't enter Cyprus because my son's ID did not have a photo. I wanted to postpone the tickets as I learned this the very next day. The Turkish Airlines call center informed me that I could cancel...
I purchased a promotional flight ticket from Turkish Airlines for my family from Adana to Istanbul. Later, my spouse couldn't make it due to some reasons. I called customer service and requested to hold the ticket. The customer representative assured me that the ticket was put on hold. When my famil...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
Hello, On 21.05.2023, I purchased open tickets for my children with ticket numbers 2352145139655 (Melek Ada K*****) and 2352145139656 (Kagan K*****). I wanted to use these tickets for a future date. When I spoke with a male Turkish Airlines representative, I was informed that I only needed to purcha...
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