I booked a ticket with reservation code wm8bdf through Skyscanner, which redirected me to the Turkish Airlines website. It was around 3:00 AM. By mistake, I selected January 11, 2024, instead of January 12, 2024, for my departure date. The ticket was marked as non-changeable and non-refundable. I contacted Turkish Airlines customer service to request a cancellation, refund, or a change to a later date, but my request was denied. When I reached out to Skyscanner, I received the same response. I also contacted my bank, Kuveyt Turk, to request the cancellation of the transaction in the authorization stage, but they did not approve it either. As a result, I am dissatisfied with Turkish Airlines, Skyscanner, and Kuveyt Turk bank for not assisting me. Now, I have two tickets to Ankara for Thursday and Friday. I might have to travel on Thursday, return by bus, and then travel again on Friday. It would be great if I could transfer one of the tickets to another person, but that is not possible.
I purchased tickets for a family of three from Turkish Airlines for a Konya-Istanbul round trip (departure on January 18, 2024, and return on January 30, 2024). Our flight scheduled for 9:50 AM on January 18 was canceled at 4:18 AM, which we only discovered when we woke up to head to the airport. Si...
I mistakenly bought a ticket for Wednesday, December 25, 2024, when I meant to get one for Wednesday, December 18, 2024. I quickly recognised the error and reached out to Turkish Airlines to amend the date, eager for a swift solution. Unfortunately, I was unable to receive any help or support, despi...
On January 21, 2024, I mistakenly purchased a ticket for the Istanbul-Izmir flight from Istanbul Airport instead of Sabiha Gokcen at the same time. When I tried to change the ticket, I was informed that it was a non-changeable ticket and that no changes could be made, rendering my ticket unusable. A...
I purchased a flight ticket from Turkish Airlines for the dates November 23-27, 2024 with PNR UP3RN6. Due to a change in the flight time on November 23, I wanted to change the time of my flight on November 27 to the evening. However, the online application gave an error, so I called the Turkish Airl...
On September 15, 2024, I purchased a ticket from Antalya to Istanbul. Due to an error on Turkish Airlines' website, the ticket was issued as if it was from İzmir Airport. I had to make a change and ended up paying over a thousand lira to change the ticket. I submitted feedback regarding this, but my...
Comments