On October 1st, Turkish Airlines repeatedly delayed the 7 PM Kastamonu flight until 11 PM, eventually canceling it around 10 PM. My 84-year-old mother had to take a taxi to the airport and waited for hours without food. Those with private vehicles left, and a few people were taken by shuttles around 1 AM. We rescheduled her ticket for today, October 3rd, and she boarded the shuttle again, but we received another message. The 7 PM flight was postponed to 8 PM. I can't afford to transport her with a private vehicle; I paid for a taxi yesterday and she paid for the shuttle service. Today is the same, and I don't know what will happen tonight. We are stressed and anxious. You claim to be Europe's best airline, but you are causing hardship for elderly people. Everything is perfect for those who can afford it.
On March 3, 2024, I was denied boarding on flight TK1331 at 08:30. Despite arriving at the airport 2 hours early and completing the check-in process 1.5 hours before departure, we were not allowed to board because the gate was closed, causing us significant distress. My 60-year-old mother, who has d...
TK1704 STR-Istanbul on 21.07.24 was a problematic flight, where do I even begin? The plane supposedly arrived 40 minutes late in STR. We had requested a wheelchair for my mother well in advance due to her knee surgery, but she was the last to be taken. Shortly after being taken, they boarded her ont...
We bought a plane ticket from Turkish Airlines for my mother due to a hospital visit. We mistakenly booked the return date as 05.03.2024 instead of 27.02.2024. We realized the mistake on the same day we purchased the ticket. We wanted to change the date, but they did not accept it. We offered to kee...
Hello. On May 28th, my parents Nezaket C. and Zamir M. flew from Baku to Luxembourg via Istanbul with a connecting flight scheduled from 11:45 to 17:30. Due to a delay in the flight from Baku to Istanbul, they missed their connecting flight to Luxembourg. No assistance was provided in response. Inst...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
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