I bought a ticket for my mother on Turkish Airlines for the Ankara to Dusseldorf flight on October 25th at 14:30. The ticket was quite expensive, but we chose THY for my mother's comfort. We made an online reservation for a wheelchair and also paid for luggage, meals, and seat selection. However, during check-in at Ankara Esenboga Airport, they said they couldn't provide the wheelchair and that approval was needed. Another family experiencing the same issue also didn't receive approval for the wheelchair. My mother is 78 years old, has had knee surgery, and has difficulty walking. Unfortunately, she had to walk with her hand luggage. Previously, my mother traveled with different airlines and never faced such an issue. We trusted Turkish Airlines and spent extra money, but it was a complete disappointment. If we had known, we would have chosen cheaper airlines. They could have informed us if the quota was full or resolved such an issue, being a major airline company.
I bought a ticket with Turkish Airlines for my elderly mother to fly to Antalya on 11 Sep to fly on Oct 16. A week before her flight I contacted the arilines to ask for a wheelchair assistance for my mother and got a confirmation that a request was approved, etc. When my Mother showed at the airport...
On June 4th, at approximately 13:40, we had made a wheelchair reservation for my mother, Fk, who had undergone knee surgery on May 11, 2023, for the TK2840 flight from Istanbul Airport to Trabzon. On the same day, around 12:00, we completed the check-in process at the special services counter in are...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
Turkish Airlines provided my family with round-trip tickets from Antalya to Istanbul. We informed the airline about our need for wheelchair assistance for both the departure and return flights because my mother is a disabled patient who relies on a wheelchair. Surprisingly, no documentation was requ...
My family purchased round-trip tickets from Turkish Airlines for travel between Antalya and Istanbul. My mother is disabled and relies on a wheelchair, so we informed Turkish Airlines about her need for a wheelchair both for the outbound and return flights. While traveling from Antalya to Istanbul, ...
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