We had planned a Montenegro holiday starting from Istanbul with a flight on July 27, 2023, at 19:00. We bought two tickets for the 14:50 THY flight from Ankara to Istanbul on the same day. The flight was delayed without any explanation. Initially, it was postponed to 15:20, then 15:30, and finally to 16:00. Despite the 16:00 reschedule, the flight departed at 16:40 and landed in Istanbul around 17:50. Due to waiting for buses to fill up, being taken to the wrong place at the airport despite asking for directions, we reached the counter at 18:10 and were told we missed our flight by 10 minutes. There was also a 15:55 THY flight that day which departed earlier than ours. Because of THY's delay without any reason, we missed our tour for which we paid €600 per person. The next day, there was a THY flight to Podgorica at 7:55, but they said they couldn't help us despite explaining we were late because of them, and the ticket price was ₺22,000 per person. We had to stay in Istanbul throughout the tour duration because of THY, and the tour company refused to refund as there was no issue on their end. We request THY to assist us due to the inconvenience caused and the loss of our tour money.
I was supposed to return from Belgrade to Istanbul on August 25, 2023, with flight TK1084 at 20:20, as part of a travel package purchased from Jolly Tur. However, the flight was delayed by 2 hours. Since I had a connecting flight to Adana, I sought information about it, but the staff in Belgrade did...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
I purchased a package tour from Jolie Tour, which included a flight from Belgrade to Istanbul on August 25, 2023, at 20:20. However, we were informed that the flight would be delayed by 2 hours and would depart at 22:20. Since it was a connecting flight, we wanted to speak with a Turkish Airlines re...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
On June 12, 2024, I purchased a ticket through THY for the Ankara-Istanbul and Istanbul-Tirana flights. Our flight from Ankara to Istanbul went smoothly. However, at Istanbul Airport, we experienced a 12-hour delay for the flight to Tirana. The issue was that we boarded the plane, but it was faulty ...
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