Early this morning at 04:50, I received news of a funeral and urgently booked a ticket for the 08:10 Ankara-Izmir flight with THY. I rushed to the airport and arrived at 07:15. While waiting in line, I was told that 'check-in is closed' and was not allowed to board the plane. They said it closed '2 minutes ago' and did not offer any assistance. Despite being 43 minutes before the flight's departure, I was asked to pay ₺1850 for a ticket on the next flight. I found myself in a difficult situation. Additionally, when I wanted to pay the fare difference, I tried to use a QR code for payment, but was told that the POS devices did not support QR codes, so I had to pay in cash. I want you to know that THY's attitude has significantly diminished in my eyes. On this painful day, being charged extra and not receiving help despite not being late is very upsetting. I request that my grievance be addressed and that any responsible parties be identified.
I had planned my flight with code TK7270 (PNR V7Z2K5) scheduled to depart at 07:00 and arrive at 08:40 to attend a relative's funeral in Gaziantep during the noon prayer. When I checked the flight screens at the terminal, I saw that my flight was delayed to 08:30 and then to 08:45. At 08:30, they st...
On August 12th, I had a flight ticket from Antalya to Istanbul scheduled for 5:20 AM. I arrived at the airport at 4:20 AM but faced an issue with the digital screen, which prompted me to get in line for check-in. When it was my turn, I was informed that I needed to complete check-in 45 minutes befor...
Despite completing online check-in and generating our boarding passes for THY's Istanbul/Izmir flight on 26.01.2024 at 18:00, we were denied boarding with the excuse of 'being late' and experienced unprofessional behavior from the staff, which is not befitting of THY. When we arrived at the airport ...
Despite arriving 35 minutes early at the baggage check for my Turkish Airlines Anadolu Jet TK7005 and TK7098 flight from Izmir to Igdir at 10:05 AM, t...
My flight from Izmir to Istanbul with THY on 28.01.2024 at 21:40 was canceled because I arrived 40 minutes before departure. I tried to explain my situation and find out what I needed to do from the staff there, but none of them responded. Instead, I was met with rude responses such as 'my shift is ...
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