I purchased a ticket from Turkish Airlines for the Kahramanmaraş flight on 16/03/2024 at 14:05 for ₺1415. There were 20 minutes left before the flight, and I had no luggage. They could have helped me if they wanted to, but they didn't. When I went to board, I was told the gates were closed, and that they close 45 minutes before departure, which is just another excuse. Do gates really close 45 minutes prior? They said my ticket was void and that they couldn't help me. What kind of service is this? I bought a ₺1415 ticket to Kahramanmaraş. They sold me another ticket for ₺1210, and I had to buy it because we had a funeral. A year ago, I bought a ticket in a similar situation, I had luggage, and they said I wouldn't make it. I asked if there was another flight at a different time, and they checked and said yes, for ₺59. They took ₺59 from me back then and sold me a ticket without helping. Today, I paid ₺2625 to Turkish Airlines. This is outright unfair gain and nothing but misleading people. From now on, Turkish Airlines is finished for me.
I had a business class ticket with Turkish Airlines for a flight on 10.06.2023 at 23:00 from Istanbul Airport to Izmir Adnan Menderes Airport for two people. We arrived at the airport 45 minutes before the flight departure time. We went to the business class baggage drop-off point, and the lady ther...
Turkish Airlines prioritizes profit over passengers' well-being. I arrived at the ticket counter at 07:15 for my 08:00 flight. At 07:16, they informed me that they couldn't take my luggage and suggested I either take my bags with me through security or board without them. I explained that I had a 4-...
I want to share an issue where I felt wronged. I want to file a complaint and seek your assistance. On 16/07/2024, I was affected during the 17:55 Trabzon flight. I arrived at the airport at 16:45, completed all my check-in procedures, and handed over my luggage. Then, I headed to the plane but had ...
Turkish Airlines did not allow me to board the flight Today (29/06/2025), I had a flight from Hatay to Istanbul at 20:35. I did an online check-in, but due to a system error, I did not receive any check-in message or email. I called Turkish Airlines customer service, and they confirmed that my check...
I am writing to formally express my disappointment with my recent experience with Turkish Airlines. On September 29th, 2024, I was scheduled to fly on flight TK035 from Istanbul to Montreal. Despite arriving at the gate at 14:35, I was denied boarding because the gate had been closed at 14:30. Howev...
Comments