1

Turkish Airlines Flight Cancellation and Hotel Charge Issue

Şeyma
May 26, 2024 4:39 PM9

I purchased a ticket for my 8-year-old daughter from Turkish Airlines for a flight on 20.05.2024. As her mother, I was not a passenger; my daughter was supposed to travel alone. However, the Mardin-Istanbul flight scheduled for 14:05 was canceled after hours of delay. After the cancellation, we were informed that she could take the flight at the same time the next day and stay overnight at a hotel partnered with Turkish Airlines for free. Since we came from afar and had no place to stay, I had no choice but to place my daughter in the hotel. However, I couldn't leave an eight-year-old child alone in a hotel, so I had to stay there as well. Despite explaining my situation and stating that the passenger was an eight-year-old child, Turkish Airlines charged me for the hotel. When I requested a refund, they refused, stating that I was not a passenger. Would I choose Turkish Airlines again? Never.

Comments

Similar Complaints

Turkish Airlines Flight Delay and Missed Connection Issue

Sevim
September 5, 2023 11:34 PM12

Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines ...

1

Turkish Airlines Left Me and My 8-Month-Old Baby Stranded

Ahmed
January 7, 2024 12:12 AM2

On January 4, 2024, I had a flight with Turkish Airlines (PNR code: tzssfu) from Batman to Izmir with a layover in Ankar...

Turkish Airlines Ticket Issue on Istanbul-Mardin Flight

Hakan
July 6, 2024 8:21 PM14

On 03.07.2024, I purchased round-trip tickets from the official Turkish Airlines website for the Istanbul-Mardin flight ...